Get the right help without sharing sensitive credentials.
Never send your password, full security code, one-time passcode, or complete card details in a support message. The support team should not ask for those credentials.
Use the live support widget or customer portal for account-specific issues. Keep copies of relevant receipts or screenshots, but remove unrelated personal information before uploading.
What to consider
- Review all relevant terms, fees, limits, time frames, and security requirements before submitting a request.
- Keep contact and profile information accurate so important account communication can reach you.
- Use official support channels and retain transaction or case references for follow-up.